Frequently Asked Questions
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In a world where everyone has access to so much information about travel destinations, the key benefit of working with a travel agent is access to a tastemaker with firsthand experience who can curate a trip or hotel stay that fits your needs, style and desires. Not to mention the added value that we can bring to you, merely from booking your hotels with us, including amenities such as daily breakfast, upgrades, hotel credits, flexible check-in/check-out and more! When planning your trip with Andiamo, we ensure a seamless white-glove experience from start to finish.
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Andiamo clients are discerning travelers, and our Travel Designers understand that travel isn’t one-size fits all. While we know many agencies and travel bookers have access to similar value-add amenities, our team can provide first-hand experience for destinations across the globe as well as an extensive network of hotel and supplier partnerships and invite-only members to ensure an elevated experience at step of your journey. We know that every traveler is looking for something slightly different and our team puts in the time to gets to know you personally. Plus our response time is record breaking!
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We have a full-service air team that can assist with any flight bookings that our clients may need. Our flight pricing will be the same or better as what is listed online, based on specific airline contracts. With Andiamo flight bookings, you will receive access to our 24/7 after-hours service that can assist with any flight changes or cancellations during your trip. This is a great alternative to getting in a long queue to speak to the airlines directly. All air bookings are subject to a $50 ticketing fee per ticket which will include 1 flight change. Additional changes are billed at $50 per change.
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Andiamo has access to a wide variety of luxury villas and homes for rent in many destinations across the globe. We have access to both villas on resort properties as well as stand-alone villas. Rental homes and villas range in terms of their amenity inclusions and staff members with options for these types of services to be added. Due to the fact that we cannot guarantee quality of product, we are not able to book VRBO or airbnbs on behalf of our clients.
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We pride ourselves on providing seamless travel experiences for clients and that requires our team to have control of all components of their trips from hotel bookings to touring and concierge services. We only offer concierge services to clients who book hotels with Andiamo.
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We always encourage clients to use their points when booking expensive domestic or international flights as this is where you get the most value! For privacy reasons, our team does not login to client’s personal accounts, so booking your flights with points is something that is managed by our clients directly. We will still make arrangements surrounding your flights in your itinerary. Unfortunately, our team does not assist with trip planning if you are using points to book your hotels.
Image courtesy of Singita